The UX Specialist plays a critical role in delivering seamless, high-quality digital member experiences across the credit union’s platforms, including online and mobile banking, money movement services, and digital account opening.
This role champions the voice of the member, ensuring that every touchpoint and journey is intuitive, accessible, and aligned with members’ financial needs.
Plans and runs usability tests, reviews, and research to find issues and opportunities to improve the digital experience across multiple solutions such as online/mobile banking, payments, account opening, loan origination, etc.
Assists with testing and validation of new digital products/services, system enhancements, and defect resolutions to ensure quality and alignment with member needs.
Analyzes qualitative and quantitative data to generate actionable insights that inform design and digital product decisions.
Collaborates with third-party vendors to coordinate user testing, gather feedback, and evaluate vendor-provided solutions for usability and accessibility.
Documents and presents findings, user journeys, and recommendations to stakeholders in a clear and compelling way.

Bachelor’s degree in Human-Computer Interaction, User Experience, Psychology, Information Design, or related field; or equivalent experience required
3+ years of experience in UX research, usability testing, or UX design, preferably in financial services or digital products.
Must be able to analyze data and member usage patterns to find problems and turn findings into improvements.
Must have knowledge of UX/UI design principles, journey mapping, and human-centered design practices.
Must have empathy and a strong desire to understand and advocate for member needs and perspectives.
Must have excellent verbal and written communication skills, including the ability to tell a story through data and research.
Must have strong organizational skills and attention to detail with the ability to manage multiple priorities simultaneously.
Must have commitment to continuous improvement and staying current with industry trends.
Must have experience using Visio, MS Word, PowerPoint, Outlook, and MS Excel.
Should possess a strong commitment to providing excellent service to Truliant’s members, both internal and external.

Truliant Federal Credit Union

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