Job Title: Technical Support

Location: New Jersey

Duration: 6 - 12 Months Contract

Job Description:

JD USEReady is seeking for a Level II Support:Escalated technical diagnostics, advanced hardware/software support, and infrastructure assistance.

Qualification:

Level II Support: Advanced Technical & Infrastructure Support

OS Knowledge:Troubleshooting theWindows, system logs (Event Viewer), and advanced macOS terminal commands.
Infrastructure & Networking:UnderstandingVLANs, routing protocols, and managing network hardware like switches and access points.
Server Administration:Basic experience withWindows Server(Group Policy, DNS management) and basicLinuxadministration.
Virtualization:Familiarity with managing virtual machines in environments likeVMware, Hyper-V,or cloud instances.
Root Cause Analysis (RCA):The ability to look past a "fix" to find outwhya problem keeps happening across the network.
Project Management:Managing small-scale upgrades or deployments without constant supervision.
Knowledge Transfer:Writing technical guides and "Knowledge Base" articles for Level I techs to follow.
Hardware Lifecycle: Hardware troubleshooting.
Software Management:Installation, configuration, and routine updates of enterprise applications.
Project Support:Advanced technical assistance for site-wide deployments.

Vimal Charan

Phone: | Mob:

Email:

USEReady

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