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Role Overview

Contact customers by phone, email, or other communication methods to collect overdue payments.
Negotiate payment arrangements and resolve billing discrepancies.
Update account information and document interactions in the system.
Maintain a professional and empathetic approach while dealing with customers.
Meet or exceed collections targets and performance metrics.
Maintain confidentiality and comply with all relevant regulations and company policies.

Requirements

Previous collections or customer service experience
Excellent verbal and written communication skills
Strong problem-solving abilities and negotiation skills
Ability to work independently and manage time effectively in a remote setting
Comfortable working in a fast-paced environment with deadlines

Benefits

Medical
Dental
Vision
PTO and Paid Holidays
after 90 Days

BPrep Services

Open Positions (1)

Finance

Collections Agent