Responsible for the operational detail for assigned account(s) with a heightened focus on specialized and over-dimensional project freight.
Focused on daily account activities that directly impact the operational success, customer and carrier experience.
Focus on load building, scheduling and customer/carrier updates.
TMS entry and operational oversight on customer updates including portal and email communication.
Respond to customer and carrier inquiries and provide updates in a timely manner.
Appointment scheduling and rescheduling.
Managing Customer Cost Trackers and overseeing order tender management promptly and efficiently.
Collecting facility info and updating portals to gain visibility from a project perspective.
Help with route Surveys, permit scheduling and any additional operational duties to ensure the safety and success of the project.
Issue escalation and resolution, managing and relaying tracking information and status updates to expectations of customer requests.
Build strong partnerships with internal pillars and their leaders, resolve problems by identifying issues and thinking critically to determine the best course of action.
Understand the technology platform and drive automation, assist in claims process, collecting necessary documents and relay information to Claims Department.

Evans Transportation Services

Open Positions (1)