Track quotations and confirm with the client that the order and associated quotation are compliant; correct as needed and notify the client that their order is being processed
Submit requests to open a customer file to the accounting department
Enter orders into the manufacturing management system according to established procedure and send a copy to the accounting department
Complete contract review forms
Conduct a project kick-off meeting, if required
Prepare the production file and forward it to the production engineering department
Actively participate in internal production follow-up meetings
Actively participate in client follow-up meetings
Draft order status reports to be sent to clients
Follow up internally and with the client to ensure the order is delivered on time and participate in finding solutions if issues arise
Inform clients of lead times and any issues that could delay delivery
Schedule inspections, if applicable
Prepare shipping documents (identification, labels, packing lists/BOM, etc.) and customs paperwork when applicable, and forward these documents to the shipping department
Ensure deliveries proceed correctly when Gentec is responsible
Provide after-sales service: respond to support requests and/or route them to the appropriate internal resources and follow up; manage the full returns process for repair or non-conformance requests

College diploma or technical certificate in administration/office administration or a related field
3 to 5 years of experience in a similar role (order management, B2B customer service, production coordination, or contract administration)
Prior experience in a manufacturing environment
Experience in the electronics industry (asset)
Excellent customer service skills
Strong organizational skills and ability to prioritize
Excellent follow-up skills and strong administrative rigor
Ability to manage multiple files simultaneously in a fast-paced environment
Adaptability and ability to handle unforeseen events
Autonomy, thoroughness and resourcefulness
Team spirit and collaborative approach
Very good knowledge of the Microsoft Office suite (Excel, Word, Outlook)
Good communication skills (oral and written)
Advanced French (spoken and written)
Intermediate English (written)

Gentec

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