Coordinate and oversee the interviewing, orientation, and performance management of home care aides
Provide direct supervision and support to home care aides, including scheduling, training, and conflict resolution
Develop and regularly update individualized home care service plans
Ensure aide compliance with care plans and agency standards
Monitor and manage a caseload of clients receiving long-term in-home care services
Maintain frequent communication with clients, caregivers, case managers, and care team members
Support home care aides in delivering preventive care and beneficial services to clients
Conduct on-site visits and perform annual evaluations of direct care staff
Ensure compliance with electronic visit verification, timekeeping accuracy, and documentation procedures
Respond to and appropriately refer telephone calls, emails, and client/caregiver concerns
Assist clients, families, and informal supports with empathy and professionalism
Facilitate smooth transitions for new clients from intake to ongoing care supervision
Maintain accurate and up-to-date client and caregiver records in the care management system
Monitor staffing levels and adjust as needed to meet organizational goals
Collaborate with leadership and complete tasks or projects as assigned
Perform other duties as assigned.

Must be 18 years of age or older
Associate's degree in social services, home economics, or a related field, or equivalent relevant experience
Minimum of one year of supervisory experience; experience in a health or social service setting preferred
Excellent written and verbal communication skills in English
Strong organizational, prioritization, and time management skills
Adaptable, proactive, and comfortable working in a fast-paced, changing environment
Demonstrated ability to work effectively with diverse individuals and teams
Reliable transportation, valid driver's license, and proof of auto insurance
Ability to travel locally and meet in-person reviews with clients, caregivers, and team members
Must be able to lift at least 25 lbs and assist with client mobility as needed.

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