Salesforce Lead

Introduction:

As a Salesforce Lead, you will be responsible for providing technical support and configuration for various Salesforce products such as Commerce Cloud, Sales Cloud, Marketing Cloud, and Community Cloud. You will work closely with internal customers to troubleshoot applications, resolve issues, and ensure that all changes are implemented according to best practices.

Responsibilities:

Field incoming problem tickets and prioritize, schedule, and administer enhancements and defect resolution
Record, track, and document the problem-solving process
Communicate application problems and issues to key stakeholders
Test fixes and perform post-resolution follow-ups
Maintain and enhance performance of software applications
Identify and learn appropriate software applications used by the organization
Perform preventative maintenance and engage the database team when required
Manage and provide guidance to junior team members
Deploy changes to production and UAT environments
Take ownership of application change requests and see them through to completion
Ensure supporting documentation and knowledge transfer are up to date
Perform other duties as assigned

Requirements:

Experience supporting enterprise CRM systems, specifically Salesforce
Experience with configuration/support of Commerce Cloud, Sales Cloud, Marketing Cloud, Community Cloud is a plus
Ability to perform root cause analysis and identify fixes/enhancements
Provide ideas for system optimization and Order Lifecycle improvements

Crest IT Resources LLC

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Salesforce Lead

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