Responsible for maintaining CMDB data accuracy and CI relationship integrity.
Managing multi-tenant environments, domain-specific configurations, visibility rules, update set handling, and troubleshooting domain conflicts.
Perform day-to-day administration, including managing the technical configuration of the platform, building forms, and creating reports and dashboards.
Manage user accounts, roles, and access control lists (ACLs) to ensure appropriate access levels and platform security.
Monitor system performance, perform routine maintenance and error identification/remediation, and manage the planning and execution of platform upgrades and patches.
Serve as a primary support resource for end-users and support teams, investigating, diagnosing, and resolving technical issues (incidents) related to the platform.
Gather requirements from stakeholders and implement minor enhancements, such as creating or modifying service catalog items and automated process flows/workflows (often using Flow Designer or JavaScript).
Create and maintain technical and user documentation for configurations, processes, and procedures, and assist with training end-users and other staff.
Work with cross-functional teams (e.g., developers, project managers, business users) to align the platform with organizational goals and contribute to continual service improvement initiatives within ITIL processes (Incident, Problem, Change Management, etc.).

5+ years of experience in platform administration, configuration, and ITSM operations.
Strong technical foundation in automation, workflow design, and enterprise system support.
Strong proficiency in configuring ServiceNow modules (ITSM required; ITOM, HRSD, SecOps a plus).
Must have Configuration Management Database (CMDB) and Domain Separation.
Familiarity with HTML, CSS, and JavaScript for creating scripts, business rules, UI policies, and client scripts.
Solid understanding of IT operations concepts, relational databases, and integrations using REST/SOAP APIs.
Strong problem-solving, analytical, organizational, and communication skills are essential for interacting with technical teams and non-technical users alike.
A ServiceNow Certified System Administrator (CSA) certification is good to have.
ITIL Foundation certification is also beneficial.

Dedicated Learning & Development Budget – Fuel your growth with resources dedicated to skill enhancement.
Cutting-Edge Projects – Work on exciting projects using the latest technologies.
Employee-Friendly Leave Policy – Enjoy ample leave options to maintain a healthy work-life balance.
Remote-First Culture: At think bridge, we all work from wherever we choose but come together during set hours to collaborate.
Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval.
Comprehensive Medical & Term Insurance: Full coverage for you and your family peace of mind.
Work-From-Workweek (WWW): Twice or thrice a year, we come together for One-week sprints to collaborate in person, foster stronger team bonds, and align on goals. All travel expenses are covered in the form of an allowance which is called a work week allowance.
We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.

thinkbridge

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