Role Overview

Define and drive the Operational Excellence strategy and multi‑year transformation roadmap for Europe & UK.
Translate business priorities (growth, scalability, margin, customer experience) into structured improvement initiatives.
Balance short‑term operational improvements with long‑term capability and operating model development.
Establish and maintain regional governance, standards, and methodologies for end‑to‑end processes including:
Order‑to‑Cash
Service‑to‑Invoice
Installations & Project Delivery
Supply Chain & Warehouse Operations
Strategic Partner Management
Ensure consistency across countries while allowing controlled local flexibility.
Own and continuously develop the regional Operational Excellence playbook.
Drive adoption and value creation from Microsoft Dynamics 365 across Europe & UK.
Partner with IT and Business Process Owners to align system enhancements with the OE roadmap.
Define regional performance standards, dashboards, and KPIs to support transparent, fact‑based decision‑making.
Set and govern regional frameworks for strategic partner performance and compliance.
Drive partner scalability, quality, and risk mitigation through structured reviews, audits, and maturity assessments.
Ensure alignment between partner capabilities and medium‑term growth plans.
Lead and develop Operational Excellence capability across regions through matrix and indirect leadership.
Act as a change leader, ensuring stakeholder engagement, communication, and adoption at all levels.
Foster a collaborative improvement culture across Operations, Sales, Finance, HR, and IT.

Requirements

Senior experience in Operational Excellence, transformation, or operational leadership in a multi‑country environment.
Proven ability to lead complex, cross‑functional change initiatives at scale.
Strong understanding of end‑to‑end service, installation, supply chain, and back‑office processes.
Deep experience with D365‑enabled process transformation and performance analytics.
Ability to influence senior stakeholders and lead through governance rather than formal authority.
Strong analytical mindset with a focus on sustainable value realisation.
Fluent English required; additional European languages are a plus.
Willingness to travel regularly across Europe & the UK.

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Open Positions (1)

Operations

Operational Service Excellence Manager