Administer and configure Five9 and other call center platforms
Maintain and optimize IVRs, call queues, campaigns, dialing strategies
Manage user provisioning, role assignments, phone numbers, and messaging flows
Monitor and fine-tune call pacing, system performance, and platform reliability
Resolve call center agent system issues while providing exceptional customer service
Administer and support additional company phone systems
Maintain expertise across supported call center platforms and integrations
Contribute to system improvement projects, document Standard Operating Procedures (SOPs)

1-2 years experience supporting or administering Call Center platforms, preferably Five9 or similar CCaaS platforms
Associate or Bachelor’s degree in information technology, computer science, or related field
Hands-on experience with IVR Configuration, call routing, and real-time monitoring
Working knowledge of dialer configurations and list management
Proven ability to support call center systems, troubleshoot issues, and implement fixes
Ability to work collaboratively in a team environment and across departments
Strong analytical, problem solving and organizational skills and customer service orientation
Strong communication skills with the ability to translate technical concepts for non-technical stakeholders

DaBella

Open Positions (1)