Job Title: Genesys Cloud Developer
Location: Remote (US)
Experience: 5+ Years

Job Summary

We are seeking an experienced Genesys Cloud Developer to support enhancements, integrations, operational support, and break-fix activities within an enterprise contact center environment. The ideal candidate will have strong hands-on expertise in Genesys Cloud CX, Architect flows, bot development, REST API integrations, and troubleshooting complex routing and platform issues.

Key Responsibilities

Design, configure, and maintain Genesys Cloud Architect flows including call flows, menu flows, routing logic, and in-queue flows
Develop and support bot flows for automation and customer self-service initiatives
Analyze business requirements and implement scalable Genesys Cloud solutions
Configure, maintain, and troubleshoot Genesys Cloud Data Actions
Support REST API integrations with internal and external enterprise applications
Support and troubleshoot integrations with Salesforce and SAP C4C/C4S
Resolve platform, routing, integration, and user-reported issues in a timely manner
Manage user stories, enhancements, defects, and support tickets using JIRA
Provide operational support, documentation, and regular project/status updates

Required Skills

5+ years of experience in Genesys Cloud CX development and support
Strong expertise in Genesys Cloud Architect flow configuration
Hands-on experience with bot flow design and development
Experience working with REST APIs and Data Actions
Experience supporting Salesforce and SAP C4C/C4S integrations
Strong troubleshooting, analytical, and problem-solving skills
Experience working in Agile/Scrum environments using JIRA
Knowledge of enterprise contact center operations and workflows

Preferred Skills

Experience with IVR, queues, routing strategies, and customer service workflows
Exposure to vendor coordination and support management
Understanding of release management and change control processes

Vaisesika Systems Consulting LLC

Open Positions (1)

Engineering

Genesys Cloud Developer

Meet the Hiring Team