Role Overview

Respond to and manage internal IT support tickets in a timely and professional manner by troubleshooting hardware, software, networking, and access issues
Support both macOS and Windows environments by troubleshooting laptops, peripherals, and operating systems
Assist employees with connectivity and access issues related to Harmony SASE VPN
Deploy, maintain, and support company-issued laptops and IT equipment
Manage employee endpoints using Mosyle for macOS devices and Microsoft Intune for Windows devices
Maintain endpoint compliance standards including software updates, patching, security configurations, and device inventory management
Coordinate hardware purchasing and lifecycle management for company-standard devices including Lenovo ThinkPads and Apple Laptops
Replace aging or damaged equipment and securely wipe retired devices before reassignment or employee retention
Create, manage, and deactivate employee accounts in Microsoft Azure Entra ID while monitoring the sync to Google Workspace
Support onboarding and offboarding activities including account provisioning, permissions management, and device setup
Maintain and support systems integrated with Azure Entra ID while assisting with management of non-SSO integrated platforms
Work closely with the Security Manager and IT Systems Administrator to ensure IT security policies and standards are followed
Support endpoint security initiatives and access control processes
Maintain accurate documentation for IT processes, endpoint configurations, onboarding/offboarding procedures, and inventory management
Identify opportunities to improve operational efficiency and automate repetitive IT tasks
Help maintain a consistent and reliable remote employee technology experience
Improve employee productivity through responsive and effective IT support
Ensure company endpoints and identity systems remain secure, compliant, and well maintained
Support reliable access to company systems and cloud resources for a fully remote workforce
Contribute to a positive employee experience through efficient onboarding, support, and equipment management
Collaborate with employees across all departments to resolve technical issues and improve IT operations
Communicate technical information clearly to both technical and non-technical users
Escalate unresolved technical or operational issues appropriately and effectively

Requirements

Experience supporting macOS and Windows operating systems in a professional environment
Troubleshooting skills related to hardware, software, endpoints, and user access issues
Experience managing endpoints with Mobile Device Management (MDM) solutions such as Mosyle and Microsoft Intune
Experience managing user accounts and permissions in Microsoft Azure Entra ID and Google Workspace
Familiarity with VPN technologies and remote workforce support
Understanding of IT security best practices including endpoint security, account management, and access controls
Strong IT Help Desk experience with the ability to troubleshoot, prioritize, and resolve technical issues for a remote user base of over 50 employees.

Tech Stack

Azure
Cloud
MacOS

Benefits

Medical & Dental Insurance: The company covers 100% of premiums for employee and their dependents
HSA
Employer contributes monthly to cover employee's individual deductible
Unlimited flexible PTO
11 Holidays, as well as 2 weeks at the end of the year to rest and recharge
401k with employer match, pre-tax / Roth options
Long-Term Disability
$50,000 Life Insurance Policy for the employee
Cell Phone/Internet Service Allowance
Paid Parental Leave
Employee Assistance Program
Assortment of voluntary policies (Vision, MASA, Critical Illness, Accident, Supplemental Life Insurance, and more)
Reimbursement for business-related expenses
Professional Development Opportunities with leadership support
Friendly, collaborative, and supportive small company environment with a technically progressive culture/focus

Eduphoria! Inc.

Open Positions (1)

Management

IT Specialist