Provide first-line IT support across all studio locations, resolving hardware, software and connectivity issues efficiently
Support key third-party platforms including Momence, Accuro, and MTS
Assist and administer core business systems: Microsoft 365, Asana, Zoho One, WordPress, and key third-party platforms
Support domain management, DNS configuration, web hosting, and basic website updates and maintenance
Maintain clear IT documentation and deliver practical user training to improve
Identify system inefficiencies and support continuous improvement of the IT ecosystem
Assist the evaluation, implementation, and scaling of new tools and technologies
Coordinate with technology vendors and suppliers, supporting procurement and inventory management

Hands-on experience with modern IT systems and platforms (g., Microsoft 365, CRM, Wordpress)
Strong problem-solver with a practical and structured service-oriented approach, able to support both technical and non-technical stakeholders
Clear, confident communicator, able to simplify complex concepts
Organised, self-motivated, and capable of managing multiple tasks
Adaptable and resilient, comfortable in a fast-paced, scaling environment
Nice to have: exposure to Microsoft Power Platform (Power Automate, Power Apps), Zoho One, Momence, networking fundamentals, and databases.

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