You’ll report directly to the CEO and own the systems, processes, and teams that keep the business running.
You’ll be listening to patient support calls, coordinating with pharmacy partners, redesigning processes in our CRM.
Build the operational playbooks that let us grow from thousands of patients to tens of thousands.
Ensure every patient interaction reflects the level of care we stand for.
Coordinate pharmacy partnerships, manage vendor relationships, run the operating cadence, and ensure nothing falls through the cracks as we scale.
Identify bottlenecks, design efficient workflows, and partner with our technology team to automate what can be automated.
Monitor denial trends, coordinate with our billing manager on exceptions, and partner with finance on revenue recognition and payer-related issues.
Work closely with finance and analytics leads to ensure operational decisions are data-driven.

Exceptional problem solver.
Proven operator.
Top-tier analytical background.
A leader people want to follow.
Relentlessly organized.
Curious and fast-learning.
Hands-on and ego-free.
Experience in healthcare, telehealth, or digital health operations.
Familiarity with medical billing, revenue cycle management, or payer contracting.
Prior experience working in or with US-based companies from Argentina/Latin America.
MBA or advanced degree from a top-tier institution.

Shapely

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