Role Overview

Provide hands-on support for colleagues across Microsoft 365, devices, and business systems
Troubleshoot issues across hardware, software, identity, access, and SaaS platforms
Manage onboarding, offboarding, device setup, and access across core systems
Act as a trusted point of contact for day-to-day support and operational queries
Refine support processes, tooling, and documentation over time
Support the day-to-day operation of our Azure environments, including core services, subscriptions, monitoring, and access
Maintain a strong cloud security posture through good practice in identity, RBAC, MFA, policy, and operational controls
Monitor system health, investigate alerts and incidents, and help strengthen resilience and operational visibility
Assist with cloud cost management, housekeeping, and optimisation to support efficient operations
Support implementation of security policies, standards, and operational procedures across the technology estate
Monitor logs, alerts, and incidents, taking action directly where appropriate and escalating where needed
Work with external suppliers including software vendors, hosting providers, telecoms, and security partners
Help manage service performance, coordinate escalations, and ensure issues are followed through to resolution
Support CI/CD pipelines and deployment processes across Azure DevOps, GitHub Actions, or similar tooling
Work closely with developers to support environments, releases, access, and deployment troubleshooting
Help strengthen operational standards, documentation, and good DevOps practices across the organisation

Requirements

Broad hands-on technical experience across IT support, cloud operations, and business systems
Good knowledge of Microsoft 365 administration, including Entra ID, Exchange, Intune, and endpoint or access management
Practical experience with Azure services such as identity, compute, networking, monitoring, and security controls
Strong troubleshooting skills and the ability to work through a wide range of technical issues calmly and independently
Comfort working in a small, fast-moving business where priorities can vary across support, infrastructure, and delivery
A proactive mindset with the ability to improve processes, document clearly, and take ownership of outcomes
Exposure to CI/CD pipelines, environment management, and release support

Tech Stack

Azure
Cloud

Benefits

Flexible working hours
Professional development opportunities

Lexxic

Open Positions (1)

Operations

IT & Cloud Operations Engineer