Role Overview

Support the setup, maintenance, and accuracy of event listings across ticketing platforms and customer-facing web pages
Support ticketing setup and ongoing maintenance for live events, including venues, dates, ticket types, and on-sale configurations
Add, remove, and administrate event dates and ticket inventory as needed
Work with the Ticketing Coordinator to analyse ticket and date inventory requirements by venue
Complete regular checks to ensure all public-facing ticketing information is accurate and consistent
Work through task lists for new venue launches and ensure setup steps are completed correctly and on time
Perform follow-up checks after launch to confirm ticket links, dates, and event pages are functioning correctly
Check our presence on venue websites and validate accuracy of listings when required
Create and maintain public-facing venue pages using CMS/WYSIWYG web editing software
Implement website translations provided by internal teams
Support the Ticketing / Media Buying team with pricing model setup and website link updates
Document active pricing models clearly so other teams can reference the most current version
Ensure automated post-show surveys are triggered correctly and monitor results
Summarise survey trends, conclusions, and any red flags for the wider team
Maintain post-show survey processes and ensure ongoing reliability
Create one-off bulk customer emails when required (e.g., cancellations, postponements, critical updates)
Create and maintain customer journeys within Mailchimp as needed
Support the Systems & Ticketing team with day-to-day administrative and operational requests
Update monthly Rep cost information as required
Carry out other duties as assigned to support business needs

Requirements

At least some college experience
Preferred Bachelor's degree
Exceptional attention to detail and strong organisational skills
Strong ability to follow processes and complete repeatable tasks accurately
Confidence using cloud-based tools and internal systems
Professional written and verbal communication skills
Ability to manage deadlines and stay calm under pressure
Preferred Experience with ticketing platforms (Ticket Socket, TickX, or similar)
Experience with CMS/WYSIWYG website editing tools
Experience with Mailchimp (or similar email automation platforms)
Basic layout/design skills using drag-and-drop tools
General understanding of marketing or customer journey concepts

Tech Stack

Cloud

Poseidon Music Ltd

Open Positions (1)

Other

Junior Systems Administrator