Role Overview

The Manager – Outreach provides strategic and operational leadership for Source’s area outreach programs.
This role has market-level ownership for growth, partner relationships, financial performance, and team development.
The Manager serves as the primary liaison between outreach partners and Source leadership, ensuring high-quality service delivery, scalable operations, and alignment with Source’s mission, values, and compliance standards.
Provides leadership and preparation in alignment with Source’s core values, policies, and procedures.
Oversees outreach operations across the Atlanta market, including clubs, tournaments, and community partnerships.
Serves as market lead for outreach growth, partner retention, and service expansion.
Acts as an escalation point for operational, clinical, and relationship issues within the market.
Coordinates and monitors daily outreach operations, including scheduling and coverage for athletic training services across assigned venues.
Provides leadership and oversight of PRN and full-time outreach staff, supporting performance, engagement, and professional development.
Partners with Recruiting and People Operations on staffing forecasts, onboarding, and retention strategies for the Atlanta market.
Assesses workflows regularly and develops alternative solutions to improve efficiency, coverage reliability, and service quality.
Manages new, renewing, and expanding contracts in collaboration with healthcare partner leadership, marketing, and Source administration.
Maintains strong relationships with stakeholders and ensures consistent, professional, and timely communication with all internal and external partners.
Supports marketing and community outreach efforts to promote Source’s healthcare partners and outreach services.
Monitors staffing utilization, PRN spend, and operational efficiency to ensure financial sustainability.
Ensures high-quality patient care and customer satisfaction through engagement with physicians, emergency care, urgent care, schools, clubs, and internal stakeholders.

Requirements

Master's Degree (MA/MS) or equivalent, or six to ten years of related experience and/or training, or equivalent combination of education and experience.
Strong communication, conflict resolution, and relationship management skills.
Preferred member of National Athletic Trainer’s Association, Southeast Athletic Trainer’s Association, Georgia Athletic Trainer’s Association.
Computer skills required: Accounting Software; Contract Management Systems; Development Software; Human Resource Systems; Inventory Software; Microsoft Office Suite; Payroll Systems; Project Management Software; Concussion Management Software
Must have a valid state driver’s license, a satisfactory driving record, proof of insurance, and reliable transportation.
Exhibits clinical competencies in treatment aspects for sports medicine patients.
Experience with athletes in numerous high school sports.
An in-depth knowledge of basic training program principles for a variety of sports.
Preferred experience: Experience with contract execution, scheduling systems, and operational reporting.

Benefits

Maintains current licensure by the state of Georgia
BLS certification is required
Maintain independent liability insurance in addition to liability insurance provided by employer.

Source Management

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Management

Outreach Manager