Overview

The Community Manager is responsible for the overall operation, financial performance, and resident satisfaction within the community. This role serves as the primary point of contact for residents and requires 24/7 on-call availability. Key responsibilities include overseeing administrative functions, marketing, leasing, and the sale of both new and pre-owned homes. The Community Manager also manages property maintenance, budgeting, team performance, and fosters strong resident relations to ensure a positive living environment.

Job Duties

Markets models, pre-owned & brokered homes for sale; prepares documents to list and sell homes (Essential)
Manages the rent collection process including collecting, posting, and depositing income from leasing of rental sites and homes, as well as collecting on delinquent debts (Essential)
Handles delinquencies & approves eviction proceedings while adhering to Sun’s policies (Essential)
Monitors, codes, and approves all invoices for operating expenses & sales related costs (Essential)
Resolves complaints and responds to issues in a timely manner; offers solutions consistent with guidelines (Essential)
Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
Manages LPPs, including repairs, leasing, sales, refurbishments, re-leasing, closing, and follow-up on service requests
Ensures compliance with federal, state, and local agencies that regulate fair housing laws and community operations
Reviews and approves/denies residency applications
Initiates lease renewals and rent increase letters, ensuring timely distribution
Consults with RVP to determine the best course of action in the event a situation does not have an established guideline
Inspects and recommends purchase and renovation of used/repossessed homes
Prepares sites for Sun Homes models; coordinates with maintenance to ensure vacant sites are prepared for move-ins
Handles emergencies that arise onsite, ensuring adherence to standard procedures
Ensures compliance of safety policies; completes incident reports in a timely manner
Ensures that community appearance is maintained to Sun’s curb appeal standards
Assists with preparation of budgets; provides accurate data to assist in CapEx and expansion needs
Reports deficiencies that would adversely affect the operation of the community
Reviews and compiles property accounting reports for the Accounting team
All other duties as assigned

Requirements

High School Diploma or GED (Required)
Bachelor's Degree in Real Estate, Hospitality, or Business (Preferred)
2 years in property management experience, including 2 years of supervisory experience (Required)
6 months in prior sales and leasing experience (Required)
6 months in previous experience using NetSuite (Preferred)
General knowledge of maintenance
Demonstrated leadership abilities
Strong organizational skills
Excellent verbal and written communication skills
Solid negotiation skills
Ability to thrive in a fast-paced environment
Working knowledge of basic accounting principles
Thorough knowledge of federal, state and local laws pertaining to fair housing and employment law
Intermediate computer proficiency, including the ability to use the Microsoft Office Suite, email and internet
Flexibility to respond to community needs during non-business hours
Ability to live on-site within the community (housing provided)
Must have a valid driver's license

REWARDING BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental Plan
Vision Plan
Voluntary Health and Dependent Care Reimbursement Accounts
Life and Accidental Death and Dismemberment Insurance
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Paid Parental Leave
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

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Community Manager