Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
Provide Level 1 and Level 2 technical support to users.
Troubleshoot Windows operating systems, Microsoft Office, and business applications.
Manage user accounts, passwords, and permissions in Active Directory.
Configure and support email clients such as Microsoft Outlook.
Diagnose and resolve network connectivity issues (LAN, Wi-Fi, VPN).
Install software patches, updates, and antivirus solutions.
Maintain IT asset inventory and documentation.
Coordinate with vendors for hardware repairs and warranty support.
Support meeting room equipment, video conferencing, and collaboration tools.
Ensure compliance with IT security policies and procedures.

IJP Criteria for Executive – Desktop Administration.

1. Eligibility (Tenure)

2. Performance Record

Consistent performance rating (e.g., “Meets Expectations” or higher in the last appraisal)
No active Performance Improvement Plan (PIP)

3. Attendance & Conduct

4. Technical Skills Required

Candidates are expected to have:

• Operating Systems

• Troubleshooting Skills

• Networking Basics

• Tools

• Active Directory

Soft Skills

Educational Qualification

Certifications (optional but preferred)

Shift Requirement

Manager’s Approval

Important Note

To reduce mid-process withdrawals and encourage thoughtful applications, a 3-month cooling-off period will apply to employees who withdraw their IJP application.

Kriya NextWealth Pvt Ltd

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