Diagnose and resolve support issues, escalating as needed to meet operational and SLA expectations.
Record, track, and manage incidents and requests through the company Service Desk system.
User administration and basic configuration changes of company SaaS applications (e.g., email, collaboration tools, ticketing systems) on behalf of users.
Manage ICT support processes including:
Software licence management
IT asset procurement and distribution
Mobile device management
Laptop builds
Provide technical support during IT procurement, including supplier liaison and purchase administration.
Maintain accurate records of company ICT hardware and software assets, including licences.
Ensure the secure implementation of ICT solutions and promote security best practices.
Operate conscientiously and safely, maintaining confidentiality and data security at all times.

Hybrid working – minimum 1 day in the office each week
27 days annual leave, in addition to 8 public holidays per year
3 additional days used for shutdown periods (usually over the Christmas/New Year period)
Family First – provisions and flexible working arrangements to support all colleagues in balancing their responsibilities in and out of work, with our policies exceeding statutory requirements in most cases
A competitive salary and pay progression that rewards the value you bring
Pension plan – currently with Aviva, including matched contributions from 5-8% via salary sacrifice, and access to independent financial advice
Income protection cover– currently insured for 50% of salary and 10% joint pension contribution in the event of incapacity through illness or injury
Life assurance cover – currently insured at 6 x annual salary, providing financial peace of mind for those left behind should the unthinkable happen
Discounted retail vouchers – via two benefits platforms
Private health care cover – currently with Bupa, covering you and your immediate dependents on a medical history disregarded basis
Company sick leave and pay – enhanced provision subject to qualify period of service
Employee Assistance Programme providing 24/7/365 access to independent and confidential support via an app, web, or helpline to support you with any life challenges
Free eye tests and annual flu vaccinations
available to all colleagues

Resonate

Open Positions (1)