Role Overview

Perform centre audit/monitoring activities with new and existing centres to ensure compliance with LanguageCert’s centre approval criteria and associated policies and procedures
Provide centres with clear and constructive advice, support and guidance with regard to internal quality arrangements and LanguageCert’s qualifications, policies and procedures and regulatory requirements
Carry out announced and/or unannounced visits to monitor the conduct and integrity of examinations
Carry out audit activities to verify the compliance of a new examination room/venue according to LanguageCert’s set specifications
Complete accurate centre audit reports/records, written in a clear and constructive manner, returning them to LanguageCert and the centre no later than 5 business days after the audit activity
Inform centres of any identified non-compliance and actions required to remedy
Monitor and follow-up on identified centre non-compliance to ensure appropriate close out of actions required
Recommend to the Quality Officer sanctions to be imposed on centres
Undertake investigations regarding alleged malpractice / maladministration as assigned by the Quality Officer
Demonstrate full understanding and implementation of LanguageCert’s systems, process, policies and procedures to ensure compliance with internal Management Systems
Provide any audit clarifications required
Attend training/standardisation events from time-to-time throughout each calendar year
Declare any existing or prior activities which would/may conflict with the role of QA and report, in writing, any conflicts that may, from time-to-time occur
Act as a goodwill ambassador for LanguageCert by the courteous treatment of all customers, ensuring at all times that the professionalism of the company is upheld
Maintain own Health & Safety and that of LanguageCert staff and candidates in accordance with the company’s Health & Safety requirements.

Requirements

Exceptional command of the English language (native-like fluency or C2 level certification preferred)
Relevant quality assurance experience in the context of training and/or examination
Familiarity with equal opportunities and anti-discriminatory practices
Availability on demand, at short notice from time-to-time; frequent travelling may be required
Efficient completion of administrative duties, including completion of reports in a timely manner
Representation of LanguageCert in a firm, but professional and polite manner
Ability to communicate and nurture and develop, effective professional working relationships
Ability to meet deadlines and keep to schedules
Punctuality and reliability, maintaining high levels of integrity at all times
Exceptional attention to detail.

Benefits

Competitive remuneration package 💲
Work in an international, dynamic and fun atmosphere 💯
Huge learning experience in using best practices and global environment 📈
Constant personal and professional development 🥇

PeopleCert

Open Positions (1)

Finance

Quality Auditor