Provide Tier 1 and Tier 2 IT support for in-office and remote employees across all systems and applications.
Manage onboarding, provisioning, and offboarding processes, ensuring timely access setup and termination in accordance with internal SLAs.
Administer and maintain Windows and Mac devices, ensuring security compliance and patch management.
Manage and deploy RMM / IT Asset Management (ITAM) platforms.
Implement and manage Endpoint Detection & Response (EDR) and Security Information & Event Management (SIEM) systems.
Transition IT operations from an outsourced MSP model to internally managed platforms.
Configure dashboards, policies, and monitoring tools aligned with company security and compliance requirements.
Administer cloud applications including Google Workspace, Microsoft 365, Atlassian (Jira/Confluence), Slack, Monday.com, and other SaaS tools.
Manage user access controls, permissions, and integrations across cloud systems.
Maintain and support networking equipment and configurations, including VPN, firewall, and NAT (Cisco preferred).
Support system integrations and build automations between cloud applications where applicable.
Document IT processes, systems configurations, and internal best practices.

3–4+ years of experience in IT Administration, Systems Administration, or similar technical support roles.
Experience supporting mixed Windows and Mac environments.
Experience supporting both in-office and remote employees.
Experience working in an organization of 20–150 employees or within an IT MSP environment.
Hands-on experience with RMM and IT asset management platforms.
Experience with cloud application management including Google Workspace, Microsoft 365, and other SaaS platforms.
Working knowledge of networking fundamentals including VPN, firewall, and NAT.
Experience with Cisco and/or Ubiquiti networking equipment preferred. Bonus: experience with AWS EC2.
Strong troubleshooting and problem-solving skills.
Ability to deploy and implement technical tools, not just manage existing systems.
Strong communication and interpersonal skills with a customer-support mindset.
Self-motivated with the ability to work independently.
Associate’s Degree in IT Management, Computer Information Systems, or related field preferred.
CompTIA A+ and/or Network+ certifications preferred.

Impact – Build and shape IT infrastructure from the ground up
Growth – Join a company entering an exciting new stage of expansion. Scale with us!
Ownership – Operate with autonomy and influence key operational systems
Collaboration – Work within a tight-knit, highly collaborative team

MCIM

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