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Role Overview

Guide clients through the onboarding process from sale to go-live
Collect and organize deployment prerequisites
Maintain relationships with assigned clients to increase adoption and satisfaction
Establish trusted advisor relationships
Help clients achieve critical goals and KPIs
Identify upsell opportunities
Advocate customer needs across departments
Improve client experience by creating product enhancements
Act as an escalation point for relationships and expectations

Requirements

Graduate degree preferred
Experience in Customer Success, Account Management, Sales, or Operations
Strong attention to detail and organization
Ability to prioritize effectively
Self-motivated and capable of autonomous work
Teamwork and collaboration skills
Exceptional verbal and written communication skills
Confident in delivering training and demonstrations
Additional skills: MT4/5 knowledge
Knowledge of financial markets (forex, DMA, equities, CFDs, NDF’s)

Benefits

Hybrid work arrangement
Professional development opportunities
Employee recognition programs

oneZero Financial Systems

Open Positions (1)

Management

Regional Relationship Manager