24:I[996049,["/_next/static/chunks/4066bc1c6c2349d5.js","/_next/static/chunks/95a412e391bc23e5.js","/_next/static/chunks/3bb216cbbaa0b533.js","/_next/static/chunks/9fc50f9074987e82.js","/_next/static/chunks/8b898b539081927e.js","/_next/static/chunks/1cdc3b1251aea11f.js","/_next/static/chunks/aa7cbeceb4b37dc5.js","/_next/static/chunks/b11aaec6f3f6fc09.js","/_next/static/chunks/e9929ff73971e68b.js"],"CompanyJobs"] 22:["$","div",null,{"className":"flex flex-wrap gap-2","children":[["$","span",null,{"className":"inline-flex items-center gap-1.5 rounded-md bg-gray-100 py-1 pr-2.5 pl-2 text-sm text-gray-600","children":[["$","svg",null,{"className":"h-4 w-4 shrink-0 text-gray-400","fill":"none","viewBox":"0 0 24 24","stroke":"currentColor","strokeWidth":2,"children":["$","path",null,{"strokeLinecap":"round","strokeLinejoin":"round","d":"M19 21V5a2 2 0 00-2-2H7a2 2 0 00-2 2v16m14 0h2m-2 0h-5m-9 0H3m2 0h5M9 7h1m-1 4h1m4-4h1m-1 4h1m-5 10v-5a1 1 0 011-1h2a1 1 0 011 1v5m-4 0h4"}]}],"B2C"]}],null,null,null,false,false]}] 25:T495,

Role Overview

Manage the guest's entire digital journey across the following stages: reservation confirmation, pre check-in, remote check-in, support during the stay, check-out, and post-stay NPS;
Respond to communications via Freshdesk (tickets) and WhatsApp Business within the defined SLA;
Conduct remote check-in onboarding: welcome, property access, and briefing on house rules;
Open and track maintenance tickets in Fixflo until resolution, closing the feedback loop with the guest;
Manage the security deposit process in coordination with the Finance team;
Monitor the smart lock system and resolve access issues remotely;
Identify recurring patterns and report to supervision for process improvements.

Requirements

Fluency in English
Minimum 1 year of experience in customer experience, guest support, or community management
Ability to manage multiple channels simultaneously (chat, email, tickets)
Familiarity with digital tools: Freshdesk, Zoho suite, WhatsApp Business, Google Workspace
Spanish is a strong plus.

Leevin Group

Open Positions (1)

Other

Customer Experience