Answer and manage incoming referral and admission calls throughout your shift
Coordinate admissions into available psychiatric hospital beds
Divert referrals to appropriate outpatient services when inpatient criteria are not met
Provide trauma-informed, compassionate support to individuals, guardians, and referral partners
Utilize Electronic Health Records (EHR) and multiple Microsoft 365 applications simultaneously
Collaborate with internal teams and community partners to ensure timely placement and communication
Accurately document assessments, referrals, and admission information
Maintain professionalism and composure during high-stress and crisis situations
Deliver exceptional customer service while protecting confidentiality

Bachelor's degree in Social Work, Education, Sociology, Psychology, Counseling, Human Relations, Criminal Justice, or a related field preferred
High School Diploma or equivalent with at least two years of relevant experience may be considered
Must be at least 20 years of age
Valid driver's license and proof of auto insurance
Two or more years working with vulnerable, at-risk, or economically disadvantaged youth or adults
Experience with crisis intervention and de-escalation
Knowledge of trauma-informed care principles
Experience using Electronic Health Records (EHR)
Strong proficiency with Microsoft 365 (Word, Excel, Outlook, Teams)
Excellent multitasking, organization, and time management skills
Strong written and verbal communication abilities
Ability to work independently in a remote environment while effectively collaborating with teammates
High attention to detail and commitment to accurate documentation

Children's Mercy

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