Role Overview

Providing outstanding patient care is a cornerstone of our business
Responsible for scheduling and coordinating appointments for patients into designated clinic days and Health Care Practitioner schedules
Work with the team to provide input on the day-to-day administrative duties that align with business strategies and goals
Responsible for answering all phone calls and email queries from patients, licensed producers, business partners and other parties promptly
Ensure that incoming referrals, faxes, and prescriptions are responded to and acted upon in a timely manner
Assist with scanning and indexing medical records
Create and update patients' electronic health records
Provide administrative reports and make corrections to ensure accurate record keeping
Refer all inquiries to the appropriate individuals, divisions, or departments across the organization
Prepare correspondence between medical providers and their patients
Provide exceptional quality customer service to patients at all times
Ensure that job activities are aligned with established strategic business goals and targets
Maintain professional and technical knowledge by studying all information and updates provided by supervisors and the management team through attending all meetings and reviewing all internal emails and relative procedural data bases
Communicate any complaints, problems and concerns to the appropriate individuals or departments
Adhere to confidentiality policies with all data, including patients, employee and operational data
Adhere to quality assurance and compliance with all regulatory requirements
Attend scheduled department staff meetings and provide regular reporting to the team lead
Participate in continuing education activities
Assist in the orientation of new staff
Other duties as assigned

Requirements

Bilingualism (English/French) is required for this role
Strong Customer Service Experience
Excellent listening and communication skills
Strong administrative skills
Sincere compassion and empathy for the needs of customers
A strong sense of personal integrity and confidentiality
Ability to define processes and contribute to the growth of the team
Ability to work independently
A medical background would be an asset
Ability to work variable shifts

Benefits

extended health and dental coverage
paid vacation
participation in our employer-supported retirement savings program

Canopy Growth Corporation

Open Positions (1)

Management

Bilingual Booking Team Specialist