Drive adoption and measurable value across enterprise SaaS accounts
Deliver renewals and expansion revenue
Build executive-level relationships
Translate product capability into commercial impact
Be the voice of the customer back into Product
Lead onboarding and implementation support
Define success metrics with clients (usage, productivity gains, ROI)
Drive user activation and sustained engagement
Deliver QBRs with value dashboards and ROI narrative
Own renewal forecasting and retention targets
Identify expansion opportunities
Partner with SaaS Sales on cross-sell strategy
Maintain accurate CRM forecasting
Build relationships with Operations leaders, IT & security stakeholders, Business sponsors, and End-user champions
Capture structured feedback and prioritisation themes
Coordinate with Support and Implementation teams

25 days holiday, plus bank holidays(pro-rata for part time or fixed term roles)
Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
Life Assurance
Private Medical Insurance
Dental Insurance
Health Assessments
Cycle-to-work scheme
Discounted gym memberships
Referral Scheme

Williams Lea

Open Positions (1)