Role Overview

Align IDC performance with Intelcom’s strategic objectives through the use of KPIs and data-driven insights.
Identify win-win opportunities that enhance IDC growth, operational excellence, and Intelcom’s delivery capacity.
Advise leadership on partnership trends, risks, and opportunities, ensuring that IDCs are properly considered in internal strategy.
Work with Operations, Network Planning, and Business Development to assess future delivery needs and ensure sufficient IDC capacity in designated markets.
Provide input on partner selection, onboarding, and development strategies to address operational and customer demand.
Ensure IDC scalability through volume forecasts and enforcement of delivery expectations.
Build and maintain strong, trust-based relationships with IDCs and act as their advocate internally.
Mediate concerns and grievances constructively, applying negotiation and conflict-resolution skills.
Prevent risks of disengagement or dissatisfaction by fostering open dialogue and proactive problem solving.
Ensure regular, transparent communication with IDCs regarding policies, products, services, and information sessions.
Facilitate two-way communication by gathering feedback from IDCs and sharing it with internal stakeholders to drive improvements.
Maintain operational credibility by engaging regularly with stations and frontline teams to understand on-the-ground realities.
Provide insights from field observations to refine strategic initiatives and operational improvements.
Support and guide IDCs through policy changes, new technologies, or performance improvement plans.
Act as a change champion by building understanding and buy-in across partners and internal teams.
Ensure IDC partnerships operate in compliance with independent contractor regulations, labor laws, and Intelcom standards.
Identify potential compliance risks and recommend operational mitigation strategies.

Requirements

Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or a related field + 6 years work experience or MBA or relevant postgraduate education + 3 years work experience
Experience in operations, logistics, supply chain, vendor management, or account management.
Exposure to KPI analysis and performance monitoring.
Experience working with cross-functional teams.
Experience managing external partners, contractors, franchisees, or vendors.
Strong background in performance management using KPIs and BI dashboards.
Experience in negotiation, conflict resolution, and stakeholder engagement.
Exposure to capacity planning or operational workforce planning.
High emotional intelligence and strong mediation skills.
Strategic thinker with strong operational grounding.
Comfortable operating in ambiguity and high-pressure environments.
Strong integrity and ability to handle sensitive information confidentially.
Customer-centric mindset with strong resilience and adaptability.
Willingness to travel regularly.

Benefits

Comprehensive group insurance
Group RRSP program
Employee Assistance Program

Intelcom | Dragonfly

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HR

Business Partner