Assist the Government operating a responsive, courteous, and professional knowledge center
Provide accurate and complete data concerning Personnel Security for Industry Knowledge Center Support
Review investigation request submissions for completeness and risk
Receive and process notifications and notices from Facility Security Officers
Maintain National Security Databases/Classified Databases to meet program requirements
Ensure cases are complete and accurate for adjudicative determination

High School Diploma or equivalent plus two years of relevant experience (or associate degree plus one year; or Bachelor's/Master's degree) ideally in a fast-paced customer service-oriented position
Consistent attendance, punctuality, and adherence to assigned work schedule is required
Demonstrated skills and experience providing accurate responses to customer inquiries
Demonstrated strong written, verbal, and interpersonal communication skills
Ability to exercise sound judgement and discretion in performance of duties
Demonstrated detail orientation, organizational skills, and time management skills
Working experience with Microsoft Office Suite (Outlook, Word, Excel) and standard office equipment; SharePoint experience desired

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