Provide a variety of consulting and training services to new and existing Hyphen Solutions clients
Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget
Review existing technology, systems, infrastructure, and data integrity
Work with client personnel to ensure these areas are ready to support deployment of Hyphen Solutions’ applications and help to resolve any issues that arise in these areas
Set up and configure Hyphen Solutions’ applications to meet the business needs of the client
Conduct Conference Room Pilots to verify new business processes, system configuration, and integration
Train client personnel, including management and field users
Provide on-going training and application support for application users
Assist with identifying, tracking, and resolving issues that arise during the implementation process
Develop and maintain quality relationships and communication with project team members through the implementation process.

Bachelor Degree required
Ability to learn the activities necessary to implement enterprise level applications (ERP, CRM, or SCM)
Ability to utilize a process and change management driven implementation methodology
Ability to contribute to the development and implementation of new business processes and new organizational roles and responsibilities
Strong professional skills including ability learn quickly, adapt to a variety of client situations, and assist in managing client expectations
Strong organizational / time management skills, with the ability to develop strong Project Management skills
Excellent presentation and communication skills (verbal and written) required
Ability to work independently while adding value to team projects and assisting in the achievement of department goals
Ability and willingness to travel extensively, up to 100%
Excellent decision-making skills and issue resolution skills
Ability to acquire industry knowledge within a short period of time.

Hyphen Solutions

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