Role Overview

Own and execute the end-to-end onboarding journey, from post-sale handoff through onboarding completion.
Lead technical deployments, platform configuration, integrations, and feature activation aligned with security and operational best practices.
Deliver onboarding workshops, training sessions, and enablement programs for customers and partners.
Drive rapid time-to-value by helping customers achieve meaningful adoption early in their lifecycle.
Identify onboarding risks, including technical, operational, and engagement challenges, and proactively drive resolution.
Act as a technical escalation point during onboarding, coordinating with Support, Product, and R&D teams when needed.
Track onboarding milestones, progress, and risks while maintaining clear communication with stakeholders.
Guide customers on secure platform configuration and cybersecurity best practices.
Support customers in improving their security posture through recommended configurations and feature adoption.
Partner closely with Customer Success Managers to ensure a seamless transition from onboarding to ongoing success.
Educate customers and internal stakeholders on risk reduction strategies and optimal product usage.
Identify configuration gaps, adoption challenges, and security risks, and recommend remediation plans.
Help define and optimize onboarding methodologies, playbooks, and best practices.
Contribute to scalable customer journey processes across onboarding and early lifecycle stages.
Share customer insights and trends to drive continuous improvement initiatives.
Collaborate cross-functionally to improve operational efficiency, consistency, and customer outcomes.

Requirements

3–5+ years of experience in technical onboarding, implementation, deployment, solutions engineering, technical account management, customer success engineering, or similar customer-facing technical roles.
Experience leading deployment, configuration, and integration projects for SaaS platforms.
Strong understanding of cybersecurity concepts and experience engaging customers in security-focused discussions.
Proven ability to work directly with customers in a technical advisory capacity.
Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Experience identifying and mitigating security risks across customer environments.
Familiarity with Salesforce or similar CRM/customer management platforms.
Strong project management, organizational, and execution skills.
Fluent English communication skills (written and verbal).
Ability to manage multiple onboarding projects simultaneously in a fast-paced environment.
Highly organized, detail-oriented, proactive, and accountable.

Tech Stack

Cyber Security

Benefits

Remote work options
Opportunities for professional growth and development

Talent First

Open Positions (1)

Sales

Technical Account Manager – LATAM