Design, configure, and iterate on AI agents using Cinder’s platform
Partner with customers to understand their operational workflows, pain points, and risk tolerance
Optimize systems based on real-world performance, not theoretical use cases
Embed deeply with strategic customers and serve as a trusted advisor on how AI should be deployed safely and effectively
Work with operators and executives to define success, manage tradeoffs, and guide AI adoption over time
Represent Cinder clearly and thoughtfully in customer-facing conversations
Run tight feedback loops with Engineering and Design based on customer needs and observed system behavior
Translate customer pain points into clear product signals and roadmap input
Help prioritize platform improvements grounded in real usage
Partner closely with Sales, Customer Success, and Leadership during deployments and expansions
Support pilots, launches, and key customer moments as a technical and product expert
Help shape how Cinder shows up externally as a trusted partner in high-risk AI environment

2+ years of relevant experience in product management, consulting, engineering, operations, or a similar problem-solving role
Strong technical intuition, especially around AI
or ML-powered systems
Comfortable working directly with customers, including in ambiguous or high-stakes situations
Communicate clearly and build trust across technical and non-technical audiences
Thrive in fast-moving environments where you help define the playbook while executing day to day

Cinder

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