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Role Overview

Serve as the main point of contact, building strong relationships with stakeholders
Develop and present localized, multi-channel content roadmaps
Collaborate closely with cross-functional team members to ensure seamless execution
Define and interpret key metrics to drive ongoing optimization

Requirements

3+ years in Client/Customer Success, Account Management, or Marketing Management roles
Bachelor’s degree in Marketing, Communications, or a related discipline
1+ years of experience working with restaurant or hospitality clients
Fluent in English (C1+)
Deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning
Hands-on experience with content workflows and platforms like CMS systems, HubSpot, Notion, Asana, and Monday.com
Organized, detail-oriented, and comfortable managing project scopes, timelines, and budgets

Benefits

Flexible PTO and unlimited sick days
Profit-sharing program

Hook + Ladder Digital

Open Positions (1)

Customer Service

Client Success Manager