21:I[996049,["/_next/static/chunks/4066bc1c6c2349d5.js","/_next/static/chunks/95a412e391bc23e5.js","/_next/static/chunks/3bb216cbbaa0b533.js","/_next/static/chunks/9fc50f9074987e82.js","/_next/static/chunks/8b898b539081927e.js","/_next/static/chunks/1cdc3b1251aea11f.js","/_next/static/chunks/aa7cbeceb4b37dc5.js","/_next/static/chunks/b11aaec6f3f6fc09.js","/_next/static/chunks/e9929ff73971e68b.js"],"CompanyJobs"] 1d:["$","div",null,{"className":"flex flex-wrap gap-2","children":[["$","span",null,{"className":"inline-flex items-center gap-1.5 rounded-md bg-gray-100 py-1 pr-2.5 pl-2 text-sm text-gray-600","children":[["$","svg",null,{"className":"h-4 w-4 shrink-0 text-gray-400","fill":"none","viewBox":"0 0 24 24","stroke":"currentColor","strokeWidth":2,"children":["$","path",null,{"strokeLinecap":"round","strokeLinejoin":"round","d":"M19 21V5a2 2 0 00-2-2H7a2 2 0 00-2 2v16m14 0h2m-2 0h-5m-9 0H3m2 0h5M9 7h1m-1 4h1m4-4h1m-1 4h1m-5 10v-5a1 1 0 011-1h2a1 1 0 011 1v5m-4 0h4"}]}],"Marketplace"]}],null,null,null,false,false]}] 22:T4f7,

Role Overview

Answer customers through phone and tickets from Zendesk (emails / LINE / Facebook) on daily basis, and provide guidance about products and services
Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution
Pass relevant leads to the sales team when a customer is ordering a lot or asking for a custom job
Coordinate with other departments regarding complaints through our complaints dashboard, which will have to be correctly completed to ensure a smooth understanding of the issue for the other departments
You will share with the management on recurrent issues to find a long-term solution and avoid those issues from happening again

Requirements

Good command of Thai and English, both writing and speaking
Strong communication skills
High motivation and absolute reliability
Service-mindedness and the ability to work both efficiently and effectively under pressure
Good interpersonal and coordinating skills
1-2 years of experience in customer service.

Gogoprint

Open Positions (1)

Customer Service

Customer Service Officer