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Role Overview

Act as the first personal point of contact for our caregivers.
Qualify caregivers by phone and manage their onboarding.
Assist our clients in finding suitable caregivers.
Support caregivers during their assignments with advice and practical help.
Actively assist colleagues.
Take care of your health and maintain a healthy work–life balance.

Requirements

Fluent Romanian
Very good written and verbal communication skills in German
English is a plus
2–3+ years of experience as a Customer Success Manager, Call Center Agent, Customer Support specialist, or in a similar role
Enjoy phone-based communication and be comfortable communicating daily with caregivers via email and phone
Experience using various software and CRM tools to record and manage data and notes
Willingness to learn and grow
Hands-on mentality

Benefits

Competitive compensation
30 paid vacation days as a standard
Family-friendly, flexible working hours based on trust
Option to work mostly remotely
Laptop of your choice: Windows, Mac, Linux
No-meeting Fridays
A dedicated professional development budget for every employee

Paulina24

Open Positions (1)

Operations

Recruiter, Coordinator