Coordinate and oversee all ESOS compliance activities, including Confirmation of Enrolment (CoE) monitoring, visa status, online load management, and PRISMS updates
Manage changes of student details, CoE extensions, deferrals, suspensions, leave of absence, and withdrawals in PRISMS and Banner
Conduct regular ESOS and HESA audits to ensure compliance with the National Code 2018, Higher Education Standards Framework, and TGE internal policies
Investigate and resolve compliance anomalies, addressing systemic issues with the Senior Academic Administration Manager
Ensure timely and accurate action of PRISMS alerts and regulatory reporting requirements
Perform quality control checks to ensure the integrity, accuracy, and completeness of student records
Provide support for other Academic Administration staff during peak periods

Minimum 2-3 years’ experience within an administration or compliance role in an education environment
Strong organisational, communication, and teamwork skills with attention to detail and service quality
Demonstrated ability to learn quickly and apply new systems, tools, and processes
Experience supporting projects, administration, or process improvement activities
Problem-solving mindset with a proactive approach to identifying and implementing improvements
Comfortable working with data, technology, and digital platforms to support efficient workflows
Committed to delivering excellent service and contributing to a culture of continuous improvement
Qualifications or training in project, process, or change management (e.g. PRINCE2, Lean Six Sigma, Prosci) highly desirable

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