Role Overview

Ensure the onboarding and training of new customers on our platform, guaranteeing an optimal user experience.
Generate additional ARR and drive growth by addressing new client needs and strategically expanding accounts.
Build strong relationships by being the main point of contact for your clients (users and decision-makers). Understand their needs and anticipate their business concerns.
Prevent and minimize churn. Analyze relevant data to make the best recommendations, ensuring proper adoption and optimal usage of Doctrine.
Customer feedback is precious. Collect and share client insights with internal technical and product teams to drive continuous improvement. Encourage client participation in case studies, testimonials, presentations, and events.

Requirements

You have at least 2 years of experience in sales, customer success, or account management.
You love to sell and convince your interlocutors: you don't stop until you hear a "yes." You understand clients' core challenges, demonstrate product value, offer tailored solutions, and expertly identify upselling opportunities.
You combine strong commercial instinct with consultative selling skills. You deeply understand business challenges, articulate ROI clearly, and position value with confidence
Strong written and verbal communication skills in a clear, assertive way. You have great active listening skills, the ability to explain complex concepts simply, You can't wait to pick up the phone and chat with them.
You are autonomous, curious, learn quickly, and thrive in a dynamic, evolving scale-up environment.
Native in Italian, with proficiency in French or English.

Benefits

🏡 Flexible remote work policy: 2 days per week at the office (Tuesdays and Thursdays) 🌱 Many career opportunities, with open internal mobility across Doctrine 🌴 Flexible and unlimited vacation policy 📚 A strong focus on training: €750 yearly budget for self-directed learning, plus regular team and company-wide training 🏄‍♂️ Regular team events 👩‍⚕️ Great health insurance with Alan 🚲 Sustainable mobility package of €66/month 🏋️‍♀️ Gymlib subscription for sports and wellness activities 🍱 Swile meal card 🧘 Free access to Moka.care for mental health support 💡 Hundreds of discounts and perks through our CSE 🍏 Brand-new Apple equipment

Doctrine

Open Positions (1)

Sales

Account Manager