Provide excellent customer service to our clients and learners
Monitor and respond to incoming requests using various back-end operational tools
Provide cross-team support
Report directly to the VP of Education, Engagement, and Operations
Support with onboarding for non-coaching learners and enrollment across various clients
Assist with learner re-enrollment through calling campaigns
Provide over-the-phone support for learners via Aircall
Provide operational support for Customer Success and Channel Partner teams
Identify opportunities for process improvement and increased efficiency within operational workflows
Help implement best practices to streamline internal processes
Collaborate with EnGen team members to boost seat utilization and learner engagement
Attend internal meetings and perform other tasks as assigned

Bilingual fluency in English and Spanish (spoken and written)
A strong passion for helping learners overcome English as a barrier to achieving career advancement, economic mobility, and a better quality of life
Strong organizational and time management skills
Ability to communicate effectively at all levels, with exceptional writing skills
Strong customer service skills and cross-cultural sensitivity
Minimum of 2 years of experience in customer service, operations, or a similar field
Comfortable using Microsoft Excel for basic tasks such as data entry, sorting, and simple formulas
Experience with mass digital communications tools (e.g., HubSpot, Salesmsg, Freshdesk)
Action-oriented, with a strong sense of urgency
Proactive and able to take initiative without strict guidance

EnGen

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