Role Overview

Own and execute content plans and editorial calendars for internal communications and the customer community platform, ensuring timely and relevant delivery.
Create compelling content to support Firstup’s Strategic Priorities that aligns and engages employees, drives measurable engagement, and supports business outcomes.
Plan, create and execute communications campaigns to support key initiatives, product launches, events from concept through delivery and optimization.
Edit, publish, and elevate customer stories, employee voice, and functional content to drive engagement and advocacy.
Partner with cross-functional stakeholders to translate business goals into clear, cohesive communication plans and messaging, resulting in positive outcomes for the business.
Analyze engagement data, platform performance, and audience behavior to identify trends, generate insights, and recommend improvements.
Continuously test, refine, and optimize content formats, cadence, and channels to improve reach and engagement.
Manage details for virtual events such as Town Halls, AMAs, internal awards events, and customer-led sessions, owning logistics, content coordination, promotion and execution.
Lead efforts to recognize internal and external community contributors, strengthening participation and connection.
Maintain platform health and governance, including content organization, tagging, archiving, and hygiene best practices.
Build strong relationships with partners across the business to source stories, identify opportunities, and ensure message alignment.
Lead as an expert and trusted communications partner, advising stakeholders on messaging, timing, audience targeting and channel strategy.

Requirements

Bachelor’s degree in Journalism, Communications, Marketing, Business Administration, or similar field of study, or commensurate professional experience.
Four or more years of experience in communications, marcomm or digital community support.
Experience using internal communications platforms and tools; experience using Firstup platform preferred.
Excellent writing and proofreading skills, with demonstrated expertise of AP Style guidelines, and the ability to tailor and target messages across audiences and channels; ability to create graphics and edit video a plus.
Ability to manage multiple projects, meet deadlines and adapt to evolving priorities.
Growth mindset and passion for employee and customer engagement.
Strong interpersonal skills in building relationships and collaborating with internal and external stakeholders.

Benefits

Excellent PTO program
Great health benefits
Casual and friendly environment
Remote work
Leadership team supporting personal and professional growth

Firstup

Open Positions (1)

Marketing

Communications Specialist