Deliver superior customer service to independent agents and insureds by responding promptly to inbound calls regarding Texas personal auto policies
Build rapport and actively listen to our agents’ requests and inquiries
Accurately process policyholder transactions within established time standards
Apply underwriting guidelines and procedures while interacting with agents and insureds
Understand and explain billing systems as they relate to policy coverage and premium impact
Utilize technical systems efficiently for accurate policy and billing support
Manage time effectively to meet department service level goals and improve customer satisfaction
Provide confident, clear, and accurate information to customers
Continuously develop and maintain knowledge of products, procedures, and technical systems
Perform additional duties as assigned

Bilingual
Strong attention to detail
Excellent verbal, written, and active listening skills
Customer-focused mindset with a passion for helping and connecting with people
Problem-solving abilities with a drive to take ownership and resolve issues
Ability to adapt quickly to change in a fast-paced environment
Creative thinking and ability to find unique solutions to challenges
Strong multitasking skills using various technologies, including phone systems and customer databases
Team player with a positive and professional attitude
Previous insurance customer service experience preferred
High school diploma or equivalent required; post-secondary education a plus
Experience working in a fast-paced, customer service-based environment
Familiarity with personal auto insurance policies and billing systems is a plus.

K2 Insurance Services

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