Role Overview

Manage and maintain overall client relationships, acting as the primary point of contact for all non-technical issues.
Conduct regular business reviews and maintain ongoing communications outside of formal meetings.
Map client relationships and manage stakeholders to ensure effective communication and influence.
Drive sales growth within assigned accounts by identifying upsell and cross-sell opportunities for existing clients.
Present quotes, Statements of Work (SOWs), and proposals for new services and solutions.
Collaborate with internal teams to develop tailored offerings that address client needs and business objectives.
Achieve assigned sales goals and revenue targets for existing customer accounts.
Oversee client retention and renewal processes, proactively engaging clients to maximize satisfaction and minimize churn.
Monitor and report on churn risk, downsell trends, and account health metrics.
Develop and execute account plans to mitigate risks and retain revenue.
Advocate for both client and company needs, balancing expectations and driving long-term loyalty.
Coordinate with internal teams to resolve service escalations, billing questions, and procurement follow-up.
Ensure timely resolution of client issues and maintain high satisfaction levels.
Track and report on satisfaction metrics, identifying trends and areas for improvement.
Deliver Quarterly Business Reviews (QBRs) in collaboration with technical peers, providing insights on performance, opportunities, and strategic alignment.
Manage select administrative aspects of assigned accounts, including documentation, approvals, and compliance records.

Requirements

Bachelor’s degree in Business Administration, Information Technology, or a related field.
5+ years of related work experience, preferably in the IT industry.
Proven track record in client relationship management, account coordination, sales, and business review delivery.
ITIL Foundation certification preferred (not mandatory).
Microsoft Fundamentals (e.g., MS-900) preferred (not mandatory).
Other relevant certifications in account management, client success, or sales preferred (not mandatory).

Benefits

Travel may be required for client meetings or business reviews.
Candidate should be able to lift 25 pounds.
One-hour lunch break provided.
Comprehensive orientation program.

Corsica Technologies

Open Positions (1)

Sales

Account Manager