Analyze and diagnose incidents and/or clarify issues raised via phone calls, online support through the Client Portal, and remote access, ensuring response within Pixeon's SLA;
Document and create knowledge base articles based on frequent questions or issues encountered in Pixeon products;
Provide customer service with empathy and excellence, aiming to ensure Pixeon client satisfaction;
Identify improvement opportunities in client workflows or product usage within customer environments;
Participate in cross-functional meetings to contribute technical expertise;
Share knowledge through trainings, workshops, and Q&A sessions for internal teams and/or clients, via in-person or remote meetings and recorded e-learning sessions;
Assist the team with complex tasks that require advanced technical guidance;
Perform on-site technical support visits to resolve incidents;
Support the team leader in client crisis management, ensuring execution of technical actions;
Prepare technical reports and documentation related to support activities.

IT infrastructure;
Databases;
Health technology and knowledge related to clinical, hospital, and laboratory workflows;
Pixeon products and solutions.

Pixeon

Open Positions (1)