Serve as the primary point of contact for internal technical support, championing a high-quality employee experience.
Diagnose, troubleshoot, and resolve hardware, software, and access-related issues efficiently.
Monitor the helpdesk ticketing system, prioritizing and executing tasks to meet service level expectations.
Maintain rigorous operational documentation and ensure all activities adhere to established IT policies and standards.
Administer and support a hybrid environment, including Azure Entra ID, Active Directory, DNS, Windows Server, and IIS.
Assist in the operation and maintenance of Azure cloud infrastructure resources.
Perform routine system monitoring, patch management, and remediation to ensure high availability.
Manage the full user lifecycle: onboarding new hires, managing transfers, and processing offboarding securely.
Administer user accounts, licenses, group memberships, and access rights in accordance with Least Privilege principles.
Assist with network connectivity troubleshooting and support SSL/TLS certificate tracking, renewal, and deployment.

3+ years of experience in IT System Administration or a high-level Service Desk role.
Strong proficiency with Microsoft Active Directory, Azure Entra ID, and Windows Server environments.
Fundamental understanding of DNS, DHCP, TCP/IP, and SSL/TLS certificate management.
Proven ability to diagnose complex hardware and software issues.
Excellent communication skills with the ability to explain technical concepts to non-technical staff.
Experience with PowerShell scripting for automation.
Knowledge of compliance frameworks (e.g., SOC2, ISO, HIPAA).
Industry certifications (e.g., CompTIA Network+/Security+, Microsoft Certified: Azure Administrator).

TMA Systems

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