Own and maintain the Gearbox product roadmap, balancing customer needs, commercial priorities, and technical feasibility.
Lead product intake and prioritisation through weekly internal suggestion forums and monthly priority reviews with the CEO.
Translate approved priorities into clear product briefs and actionable GitHub issues for the development team.
Act as the central point of alignment between support, sales, marketing, and development, ensuring shared understanding of what’s being built and why.
Work closely with the support team to identify customer pain points and convert insights into product enhancements.
Partner with sales and marketing on feature positioning, launches, and customer‑facing communications.
Serve as the primary liaison for the Australian‑based development team, providing clarification and decision support throughout development.
Monitor development progress and coordinate QA activities to ensure features meet requirements and are ready for release.
Review delivered features with a focus on usability, UI/UX quality, and overall customer experience.
Take an end‑to‑end view of the customer journey and identify opportunities to improve product and service interactions.
Prepare and publish release notes to communicate product changes internally and externally.

Minimum 2 years’ experience in a Product Manager role.
Proven experience translating customer and stakeholder input into a structured roadmap.
Experience working closely with software development teams in agile or sprint‑based environments.
Strong written and verbal communication skills across technical and non‑technical audiences.

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