Support Implementation Managers across customer onboarding and implementation projects.
Assist with project coordination, follow-ups, and tracking and completing implementation tasks.
Support UAT preparation and execution.
Help with testing activities and validation of customer configurations or workflows.
Prepare and update training deliverables, user guides, documentation, and support materials.
Assist with customer training preparation and, where relevant, support training sessions.
Help collect, organize, and follow up on customer questions or feedback.
Coordinate with internal teams such as Implementation, Customer Success, Product, and Support.
Support customers during onboarding and help ensure a smooth transition to product adoption.
Maintain accurate records of implementation progress, open items, and customer readiness.

Experience in customer onboarding, implementation support, customer success, software support, training coordination, or a similar customer-facing role.
Comfortable working with SaaS, enterprise software, digital platforms, or business-critical systems.
Strong organizational skills and attention to detail.
Ability to manage follow-ups, documentation, and multiple workstreams.
Good understanding of customer-facing communication and stakeholder management.
Ability to learn new software products and workflows quickly.
Comfortable supporting UAT, testing, documentation, and training delivery.
Strong English communication skills.
Multilingual skills, especially Spanish, French, Italian, German, Mandarin Chinese, or Russian.
Comfortable working with international teams and enterprise customers.

GT

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