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Role Overview

Manage and respond to support tickets in a timely manner.
Install and configure software and hardware.
Provide remote technical assistance to users.
Troubleshoot and resolve IT issues.
Maintain IT inventory and asset management.
Adhere to security best practices and policies.
Proactively escalate complex incidents to the appropriate competence centers.

Requirements

Strong understanding of IT support principles and practices.
At least 2 years of experience in similar role (4+ years for Seniors).
Experience with remote support tools.
Experience with ticketing systems.
Proficiency in Windows and macOS operating systems.
Knowledge of network troubleshooting and basic network configuration.
Excellent problem-solving and communication skills.
Ability to work independently and as part of a team.
Polish and English language
advanced.

Tech Stack

MacOS

Benefits

MultiSport
Medical Care
Training budget
Birthday Gifts
Office Parties & Outings

Maxima Consulting

Open Positions (1)

Customer Service

IT Support Specialist