Guide clients on best practices for using the solutions, focusing on rapid value realization and efficient platform adoption;
Conduct technical and functional trainings to standardize solution use across Higher Education Institutions (HEIs);
Monitor contracted usage and consumption (FTE), acting proactively on deviations and risks of low engagement;
Execute Customer Success playbooks, making proactive contact with clients that show risks or strategic issues;
Diagnose root causes of risk, such as low usage, value misalignment, or operational friction, and define clear action plans;
Act in a coordinated manner on at-risk accounts, prioritizing impact and scalability;
Understand the context and business rules of HEIs to guide correct use of the solution;
Serve as a point of support for client ideas and needs, assessing feasibility and direction;
Track critical tickets with the support team, ensuring appropriate progress and resolution;
Communicate the product roadmap and relevant improvements, aligning expectations with clients;
Conduct workshops and group sessions to align objectives when applicable;
Support the support team in complex cases that require deeper client context.

Bachelor’s degree completed or in progress in Business Administration, Marketing, Communications, Information Systems, Information Technology, Pedagogy, Educational Management, or related fields;
Proficient in Microsoft Office;
Knowledge of process management tools;
Experience with technology products focused on education;
Previous experience in Customer Success;
Strong verbal and written communication skills.
Differentials:
Experience in the education sector;
Intermediate Spanish;
Experience in SaaS companies.

We provide meal and food allowances, and transportation allowance;
We take care of your health! Medical and dental plans with 100% of the monthly premium covered by the company;
Benefits for mothers: daycare assistance;
Gym access for everyone with Wellhub (Gympass) – a gym network with over 250 activity types across more than 50,000 locations;
We are committed to achieving objectives and targets: we have a Profit Sharing Program;
Celebrate with someone you love! One day off during your birthday month;
We are passionate about learning! We provide education assistance for undergraduate, language, and postgraduate courses, plus discounts at partner institutions.

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