Provide technical support for hardware and software issues related to desktops, laptops, and peripherals.
Assist users with troubleshooting and resolving technical problems via phone, email, or in-person.
Maintain and support Windows Server environments, ensuring optimal performance.
Manage DNS configurations and troubleshoot connectivity issues.
Communicate effectively with users to understand their needs and provide timely solutions.
Monitor network performance, including TCP/IP protocols, LAN configurations, and connectivity.
Support macOS systems alongside Windows environments to ensure comprehensive user assistance.
Document all support interactions in the ticketing system for future reference and analysis.
Collaborate with other IT staff to escalate complex issues as necessary.

Excellent problem-solving, communication, and interpersonal skills.
Proven experience in desktop support or a similar technical support role.
Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
Familiarity with Windows Server administration and management.
Knowledge of DNS, TCP/IP networking concepts, and LAN setup is essential.
Experience supporting macOS systems is a plus.
Ability to work independently as well as part of a team in a fast-paced environment.
Excellent problem-solving skills and attention to detail.
Must be able to speak English and be fluent in Portuguese.

Join us as a Helpdesk Technician II where you can make a significant impact by providing top-notch support while enhancing your skills in a collaborative environment.

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