Lead continuous discovery by talking to customers weekly to understand their real needs, not just their feature requests
Own value and viability
ensuring solutions work for both the customers and the business
Work as a trio, not in sequence — collaborate daily with your Designer and Engineer to shape solutions together
Test assumptions before building by running small experiments to validate or invalidate ideas quickly
Define and track outcomes, not just outputs — measure success by impact, not shipped features
Demonstrate efficiency in all areas, including time management, team efforts, and driving business value

Bachelor’s degree (or equitable work experience)
Minimum of 3 years of experience building and shipping customer-facing software
Experience working with cross-functional teams in Agile/Scrum environments
Strong data literacy, using analytics to inform decisions rather than justify them after the fact
Fluency in discovery practices, including customer interviews, assumption testing, and rapid experimentation
Experience with Amplitude, Heap, Mixpanel, Pendo, or other product analytics tools preferred
Experience managing a SaaS product preferred, as well as experience in the Learning Management System space
Excellent communication skills with the ability to build consensus through influence rather than authority
Strong organizational, problem-solving, project management, and follow-through abilities
Outstanding relationship-building skills and enthusiasm for proactively engaging customers to identify obstacles and develop solutions that best fit their needs
Autonomous, detail-oriented, and self-driven team player who thrives while prioritizing and multitasking in a fast-paced, entrepreneurial environment

Excellent Medical, Dental, Life Insurance, Long-Term Disability Insurance, an Employee Assistance Program (EAP), and Wellness initiatives
401(k) plan with Company Match
Exceptional Time-Off Benefits, including Vacation, Paid Sick time and Holidays, your Birthday off, and an Impact & Inclusion day off of your choice, as well as Paid Parental Leave and Community Service days off!
Outstanding Training, Onboarding, Mentoring, and Coaching
Amazing growth opportunities provide unlimited opportunities for Career Development
Work at a fun, successful, growing 25+ year-old Company with a team-focused culture
Work/Life Balance: We give you the flexibility you need to succeed, as you’ll be able to work remotely in this role

SolidProfessor

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