Role Overview

Prioritize and lead safety in every activity you are involved
Maximize sales and market share of refractory products and services
Develop and maintain multi-level relationships across customer organizations
Identify opportunities to increase revenue through material, service offerings, and margin optimization
Build strong supplier–end-user relationships to ensure long-term partnerships
Monitor and respond to political, economic, competitive, and production trends affecting the refractory industry
Achieve customer-specific targets, including sales volume, turnover, inventory days-on-hand (DOH), and margin
Maintain CRM records, including customer contacts, call reports, opportunities, market share, and competitor activity
Submit reports detailing customer production, competitor movements, new projects, and market insights as needed
Provide strategic updates on product performance, application innovations, and service enhancements
Deliver accurate rolling forecasts for material and service needs to optimize inventory and supply chain efficiency
Oversee demand cycles, including supplier selection, negotiations, purchasing, logistics, outage schedules, and performance tracking
Negotiate favorable payment terms and ensure timely collections
Coordinate daily schedules of sales activities and service personnel
Collaborate with Technical Marketing to propose and execute trials of new materials and optimize application concepts
Support customer refractory installation and application troubleshooting
Travel within the designated territory and represent RHI Magnesita at trade shows, industry events, and customer meetings

Requirements

High School Diploma required
Engineering Degree is a plus and/or experience in related industrial setting
Minimum 2 years of industrial experience, preferably involving steel production or refractories
Strong understanding of manufacturing processes and customer needs
Excellent communication, negotiation, and relationship-building skills
Ability to work independently and manage multiple priorities in a fast-paced environment
Proficiency with MS Office Suite of products, specifically MS Outlook, Excel, Word and PowerPoint
Proficiency or ability to learn the use of an ERP, MRP, or similar system for data input, output, report creation and data analysis is a plus
SAP knowledge is a plus
Driver license and personal vehicle required

Tech Stack

Benefits

Competitive compensation package
health/dental care benefits/generous pension matching programs
Company reimbursed fitness memberships
Education reimbursement program plus continuous learning courses

RHI Magnesita

Open Positions (1)

Sales

Sales Manager